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The Guardian - UK
The Guardian - UK
Business
Alex Lawson Energy correspondent

Fatal disconnection: how an elderly couple’s deaths shaped UK energy policy

Elderly woman at home examining energy bills beside a lit gas fire
Ofgem says people should check if they are eligible for the priority services register, which enables energy suppliers to support customers. Photograph: Alamy

Sabira Hassan remembers the elderly couple being found dead in their home across the street. “I felt ashamed and embarrassed to think it had happened and we hadn’t noticed something was wrong.”

In October 2003, after forcing entry, police discovered the bodies of Gertrude Bates, 86, and her husband, George, 89, in the living room of the south London house they had shared for 64 years. George had died of hypothermia, while Gertrude, who had been a psychiatric patient for 20 years, had suffered a heart attack. They had been dead for some time before neighbours raised the alarm.

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