Cowering terrified in their basement as air raid sirens sound, this Ukrainian family knows they've been offered a safe haven in Northumberland.
But "ridiculous" bureaucratic delays mean they just can't get there.
Romanna Holub and her children Sofiia, 14, and Marko, just two years old, are among the thousands of Ukrainians who've applied for visas under the Government's Homes for Ukraine Scheme, supposed to help dispossessed families find safety in the UK.