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Tribune News Service
Tribune News Service
Business
Alexandra Skores

Family says American Airlines botched its Caribbean adventure, wanted $30,000 to fix it

Sam Taussig was eating breakfast at his Denver home on July 4 when he decided to check his family’s itinerary for an upcoming sailing cruise vacation in the Caribbean.

“I used to travel a ton for work,” said Taussig, 29, head of global policy for Kabbage Inc., a financial technology company owned by American Express. “I’m always kind of obsessive when it comes to travel.”

He immediately noticed on his American Airlines app that some of his nine passengers were flying out of a different country — St. Lucia, instead of St. Vincent. The island countries are about 100 miles apart and there are no scheduled flights or ferries between the two.

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