A Nottingham Trent University lecturer has been left more than £70 out of pocket after she was refused a refund by Zip World. Ann Charlton was unable to honour her booking at Zip World Slate Caverns in North Wales during her holiday, after her car was damaged in a crash the night before in the early hours of Thursday, June 2.
Zip World offers a range of outdoor activities, including a zip wire with stunning views across Snowdonia. But the family car was parked up outside their accommodation overnight when it was hit by another vehicle, which flipped over and left their car totally written off with extensive damage. Ms Charlton, 56, who lives in Ranskill near Retford, was on the trip with her partner Tim and three teenagers Barney, Archie and Leo.
The family were on the last day of their six-day trip when they realised what happened and, because it was the Jubilee Weekend, they were not able to get a hire car to replace it. They were due to drive at Zip World on June 2, on their way back from the holiday, but were left with the prospect of having to take multiple trains back to Nottinghamshire.
