A mum-of-two has slammed Pontins after she and her family stayed at the holiday park for four nights.
Rebecca Parker-Walley has opened up about her family's experience when they visited Pontins in Ainsdale at the beginning of the month. When she arrived at the holiday park the 29-year-old and her husband Anthony with their two sons, one eight months old and the other four years old, were shown to a bedroom on the first floor.
The concrete steps leading up to the room were described as "narrow" which she described as inappropriate for her baby. When the family spoke to reception about the issue she was told if she wanted a different room she should have called before their visit despite not being aware that the family were going to be given a room on the first floor.
