A man has queried the "extraordinary circumstances" that resulted in his family's flight home from Turkey being delayed by 16 hours. BirminghamLive reported that Adam Lewis, 48, and his family were returning from a week-long all-inclusive holiday in Antalya on June 1 but found out on their arrival at the airport that their Jet2 flight had been delayed as catering services had been hit while leaving Birmingham Airport.
The Lewis family were put up in a hotel overnight and when they returned to the airport the next day for a 4pm take-off, Adam says compensation forms were handed out to all passengers. However, weeks later, Jet2 refused the family's claim, citing "extraordinary circumstances".
Self-employed barber Adam, from Billesley, claimed he missed out on a day's earnings as a result of the delay, and labelled the airline's decision as "'unfair", adding: "We knew even before we left the hotel that there were some problems with Jet2 flights because I had the Birmingham Airport app, but we got picked up for the airport as normal.
