A family were left with a huge trench outside their home after they claim to have been given wrong information from United Utilities about a leak on their property.
Couple Vincenzo and Lisa Pranzo, from Walton-le-Dale say they followed guidance of a UU employee when they were told they had a leak at the corner of the property.
They have since described their experience with the national water company as "horrifying" and a "nightmare" after the guidance they followed turned out to be wrong.
