A family who missed their visit to Lightopia because they were stuck in four hour car park queues say they were left 'in limbo' for weeks after asking for a refund.
Rebekah Curtis-Haries and Tim Haries were visiting Manchester on November 26 with their two children to explore the Christmas markets before heading to Heaton Park for the Lightopia attraction.
But the family ended up missing their 7.30pm slot after being stuck in four-hour queues at the Arndale car park. They contacted the attraction’s organisers to seek a re-arranged date but were left furious after being told the tickets were non-refundable and they would be unable to get their money back.
