A family of nine were left in tears and '£10,000 out of pocket' after being refused to board the flight for their 'holiday of a lifetime'. Tina Cribb says her family was stopped from boarding the Aer Lingus flight from Manchester Airport to Orlando because of a mix-up with their surnames.
The panicked family bought a new set of tickets to salvage their trips. They insist the error had not been made by them, and the first they knew about the issue was when they collected their tickets at the airport.
But because the family booked their flights on Trip.com, Aer Lingus says it cannot make changes to bookings made via a third party, and Tina has so far failed to secure a refund. It has left the family 'shocked and appalled', the Mirror reports.
