A family was issued a parking fine despite being locked out of a car park due to a mix-up with signs. NCP promised not to charge people whose vehicles were stuck overnight on February 11 but a penalty has been issued anyway.
Terry Martin and Kirsty Ferguson were visiting Exeter with their family when they became stranded outside the NCP car park on Market Street, DevonLive reports. NCP's website, and Google, stated the car park closed at 6.30pm, but the site was locked up in accordance with new signs which said the place shut at 6pm.
A spokesperson for NCP said: "We’d like to apologise profusely for this situation. The site is actually supposed to close at 6:30pm, and so the website is correct. However the signage on the site is not, the signage states it will be closing at 6pm when in fact it is due to close at 6:30pm.
