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Wales Online
Wales Online
National
Neil Shaw

Family has holiday from hell after three cancellations and string of delays

A family-of-four suffered a holiday ordeal from hell - having their trip cancelled three times at a cost of more than £7k. Charlotte Moss, 43, says she was finally able to secure a booking for a hotel in Majorca on her fourth attempt, through WizzAir - for £3,700.

She says that was after she already splashed out £7,200 trying to get a half-term holiday booked. To add insult to injury, the family got caught in the travel chaos when they eventually got to the airport - with their flight out being delayed for five hours.

And, on their return, they found themselves waiting for their bags for three hours inside the airport until they gave up and decided to get them couriered to their home. Their bags were then only returned to them four days after they had landed, Charlotte, from Poole, Dorset, claims.

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