A teenage girl who died of doctors had waited for more than a year to see her GP, her family claim.
Amelia Ellerby, 19, passed away within just weeks of her diagnosis after pleading with doctors to take her concerns seriously when a lump the size of a 50p appeared on her lower back in February last year.
She was prescribed antibiotics, says her aunt, Claire Hanshaw, even after lodging distressed calls with her local practice - the Priory Medical Centre in York - every six weeks.
At one point, Amelia became so worried that she even called an ambulance only to be told she would “be wasting time” if she went to hospital.
When the bubbly teen was finally admitted to A&E scans revealed she had stage four cancer that had spread “all over the top half of her body”.
Sadly, Amelia tragically died on June 12 this year, only a few weeks after doctors gave her the news her diagnosis was terminal.
Aunt Claire, who had looked after Amelia since she was 15, said that doctors had “failed” her niece after they didn’t take her concerns seriously.
The 37-year-old said: "I feel like the doctors failed Amelia by not taking it seriously. I think there should be a lesson learnt so that other people don't go through the same thing.
"It was devastating because even though she was my niece she was like a daughter as she was living with me. We were very close.
"It was like losing a child. And it probably shouldn't have happened."
She added: "I don't think they took it seriously at all. I do think if it was picked up sooner, it would have been different."
Claire, a team leader at Morrisons, from York, said that Amelia had first noticed the lump on her back when she began to exercise, around February last year.
She said: "Amelia had started exercising, that's how she ended up coming across it.
"She was just doing some sit-ups one day, and just had her hand on the bottom of her back and noticed it. You couldn't see the lump, you could just feel it on the inside."
Claire claims the teen tried to get an appointment with her surgery but was just told she'd been put on the waiting list for a scan.
She said: "They rang her, and they asked her on the phone what size the lump was.
"Then they told her she would be referred for a scan, but it could take up to six months because there's a bit of a wait due to Covid.
"After that, about six weeks later, she got in touch with them again, and they just prescribed her some antibiotics, again without even seeing her.
She added: "This carried on for a year - of getting in touch with them every six weeks, and with them basically telling her she'd be referred for a scan and had to wait for that appointment.
"Eventually, at one point, she actually rang 111, and they sent an ambulance out to her - paramedics came.
"But even they told her that if she went to the hospital, she'd be wasting her time, and she'd get sent back home, so she didn't end up going."
Claire said when Amelia eventually saw a GP in person, in March this year, the doctor discovered a lump measuring 10cm (4 inches) by 3cm (1 inch) on her lower back.
After that, Claire said the pain got worse but it grew in size overnight, “It went from a smallish lump to being massive overnight”.
She added it was “about the size of a hand sticking out her back”
As the pain got worse Amelia went to A&E and was referred to Leeds Hospital, where she received the awful news.
Doctors told Amelia she had stage 4 terminal cancer, with a diagnosis of metastatic soft tissue sarcoma on May 18 this year.
The scans had initially picked up a mass on her lungs, with later tests revealing that her cancer had also spread to her stomach lining, liver and lymph nodes.
Claire said: "It was around May 18 when we got told she had a couple of months to live.
"And then at the end of May she had another scan, and they said due to how fast everything was going, we were looking at weeks rather than months now."
She added: "Amelia was upset and angry. Obviously, we started thinking the news is going to be bad, but we didn't really expect her to be as bad as she was.
"It was only when she went to Leeds that they said it's not just in her lungs and back - it's all over the top half of her body, basically.
"No one deserves to lose their life at that age. They haven't lived their life, really."
Amelia's GP surgery and the NHS Vale of York CCG, which looks after primary care in York, said they could not comment on individual cases.
A spokesperson for York and Scarborough Teaching Hospitals NHS Foundation Trust said: "Our sympathies are with Amelia's family at this terribly sad time.
"The way appointments are allocated and prioritised for diagnostic procedures such as scans is dependent on the nature of the referral that we receive, either from a GP or a clinician within the hospital.
"If a referral is made to investigate a potential cancer, then this is fast-tracked and would be done quickly, usually within two weeks.
"We continued to receive fast-track referrals and maintain this service throughout the pandemic.
"Early detection and diagnosis of cancer is incredibly important and we would encourage anyone who has any concerns to contact their GP as soon as possible.
"We would also encourage Amelia's family to contact us if they have any questions about the care she received."
