Households on prepayment meters are being urged to check for their energy bill support vouchers after millions of pounds in government support remains unclaimed. The government announced its energy bill support scheme would give every household £400 off their energy bills to help during winter.
Payments began in October with customers paying via direct debit saw their bills automatically reduced by £66 per month. Meanwhile, customers on pre-payment meters were sent vouchers via post, email or text.
Customers need to take these vouchers, which have a 90-day expiry date, to their local Post Office or PayPoint store so they can be credited to their meter. However, The Guardian says that figures from The Department for Business, Energy and Industrial Strategy (BEIS) show that 24% of vouchers remain unclaimed.
