Falkirk Council has said it will "look closely" at its complaints procedures after a rebuke from the Ombudsman's office.
In a long-running dispute with a resident who claimed that building work on new council housing had damaged his home, the council was told by Scottish Public Service Ombudsman's office: "The complaints handling and response by the council could and should have been better."
Richard Wilson, 1 Summerford Road, raised many complaints while 43 council properties were being built nearby on Blinkbonny Road, saying noise, dirt, vibrations, extra traffic and parking problems were all being caused by ongoing work.
