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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Fake or not fake? Booking.com’s hotel or apartment was ‘a private house’

Bookingcom Paris Lloyds
Booking.com website advertises accommodation in Paris … but one property was said to be a ‘private house’.
Booking.com website advertises accommodation in Paris … but one property was said to be a ‘private house’. Photograph: CrocusPhotography/Alamy

I work for a community trust in east London and we have been trying to help a disabled woman who had a terrible experience after using Booking.com to book a hotel stay in Paris.

When she arrived at the property along with her sister-in-law in April, the door was answered by a woman who explained that the address was her own house – not a hotel or apartment.

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