When Denise George* received a notification on her phone that a replacement credit card she’d ordered had been used, she was surprised … as she was still waiting for it to be delivered. Fearing it had been stolen, she attempted to log in to her online banking – only to find she had been signed out of the app and had to reregister.
Things got even worse as George found her Isa had been emptied by criminals, after her bank, Barclays, failed to recognise signs of suspicious activity on her account.
