If you have worked in retail you will no-doubt be well aware of the customer service tricks to make sure shoppers are happy and keep coming back.
Recently, a woman who said she used to work in Tesco claimed there was a rule in her store which involved talking to every customer at the till. She explained the rule came from her manager, who told staff to make conversation with everyone.
The reason behind this was surprisingly thoughtful, as the woman pointed out that some people might not get another chance to have a chat that day - and for those shoppers a bit of small talk might go a long way.
