Evri has been ranked as the worst parcel courier by users at MoneySavingExpert. Meanwhile Amazon Logistics came top of the annual poll.
Evri rebranded from Hermes in March 2022 amid concerns over how it handled parcels. But MSE users ranked the new-named company 'significantly worse' than its predecessor.
MSE says Evri said 99% of its 700 million parcels it handles each year are delivered on time. But it says the service had slipped over the Christmas period due "a unique set of challenges", including unprecedented volumes, Royal Mail strikes and labour shortages.
The company said it is to set up a dedicated customer service team at each one of its depots. This it says has resulted in customer satisfaction rates "almost doubling" in recent weeks.
Meanwhile Amazon Logistics topped MSE's poll for the second year in a row. DPD came a close second with its sister company DPD Local ranking in third.
The poll saw MSE users rating their experiences with parcel companies. They were given the option to rate specific couriers used throughout 2022 as either 'great', 'OK' or 'poor'. More than 43,000 MoneySavers took part, casting over 300,000 votes.
Evri received more than 39,000 votes, with 62% rating it as 'poor', up from 48% in 2022. This was significantly worse than the other firms at the bottom of our poll – 39% rated Yodel as 'poor', while 22% rated UK Mail as 'poor'.
Overall five of the 17 firms rated better this year than the previous 12 months. UPS and Fedex UK both saw three place increases. However, Royal Mail performed significantly worse this year, dropping from fourth to eighth place.
Oli Townsend, assistant deals and features editor at MoneySavingExpert.com, said: "Evri's repackaging from Hermes early on in 2022 has clearly not helped it to shake off its past reputation – in fact, scoring a poorer rating than the previous year. Royal Mail, which had consistently been one of the best-ranked firms in past years, has also seen a significant drop, perhaps unsurprisingly as strike action marred its service in the latter part of the year, including over the recent busy festive period.
"While some firms have really been delivering – quite literally – others have too often fallen short. We've seen many reported issues of long delays, damaged items, or parcels just not turning up at all in recent months. So it's more important than ever for consumers to know their rights and use them."
Parcel firms ranked from best to worst
- Amazon Logistics (1)
- DPD (2)
- DPD Local (3)
- DHL (5)
- UPS (8)
- FedEx UK (9)
- Parcelforce Worldwide (7)
- Royal Mail (4)
- DHL Parcel UK (11)
- APC Overnight (10)
- CollectPlus (6)
- DX (13)
- InPost UK
- TNT (14)
- UK Mail (12)
- Yodel (15)
- Evri (16)
