EVGA has confirmed to Gamers Nexus that the company will replace a customer's damaged hard drives due to an internal RMA processing error. The slip-up involved sending an EVGA 1000 GQ replacement unit that killed 22TB of the owner's storage because the revised unit had a different pinout and was incompatible with the owner's power cables from a previous version.
"We had set up an internal procedure for RMAs for these model numbers based on a serial range to make sure the customer would get the right version for their cables. Typically, the customer just sends the brick back to us and they leave the cables in there. The procedure was in place and also stated that, if for some reason EVGA did not have the correct models, customer service would send the customer a full G5 power supply with a note to let them know that they would need to upgrade their power supply so everything matches.
