From today, Europe’s biggest budget airline will not allow passengers to fly using print-outs of boarding passes. Instead, travellers will be expected to present the pass from the Ryanair app on a smartphone. The airline says the move will mean “a much-improved customer experience for the last remaining passengers still using paper”.
The airline has chosen one of the quietest times of the year to bring in the policy. But how will the “Digital Boarding Pass” (DBP) policy work – and what happens if the traveller is not a smartphone user, or their phone battery runs out?
