British Gas smart meter customers who are trying to use the company's app to keep on top of their bills have been unable to track their usage for more than two months now.
The energy giant has admitted that a "glitch" has meant millions of people have been unable to check their usage on the platforms, although the company's smart meters are still working as normal.
Although the app has not recorded usage since 16 February, British Gas said they are still receiving correct meter readings and bills should not be impacted. It comes as thousands of customers were moved to British Gas from smaller energy firms that went bust.
