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The Conversation
The Conversation
Francine Berman, Director of Public Interest Technology and Stuart Rice Honorary Research Professor, UMass Amherst

Essential digital technologies are critical infrastructure – they are not always built and managed that way

Passengers fill a terminal at Harry Reid International Airport in Las Vegas on July 19, 2024, after a major internet outage disrupted flights worldwide. AP Photo/Ty ONeil

What do the water system in Flint, Michigan, the electrical grid in Puerto Rico and your search engine have in common? They are all critical infrastructure – systems essential to everyday life.

People expect critical infrastructure to be reliable, to minimize risk and to promote public well-being. When it fails – such as when lead seepage poisoned Flint’s water supply in 2014, or when nearly all of Puerto Rico’s power went out on New Year’s Eve in 2024 – the public expects risks to be mitigated and problems to be addressed.

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