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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Enterprise Car Club fined me for someone else’s unpaid fuel

Enterprise Car Club vehicle
A reader challenged Enterprise Car Club with evidence of a mix-up. Photograph: Andrew McCarthy/Alamy

On 27 July, I hired a car with Enterprise Car Club to visit the seaside with my family. Two weeks ago I received a fine from the company for unpaid fuel at a BP station in Attleborough in Norfolk. It had paid the collections agency £41.45 for the fuel, and the legal firm’s £42 fee, and added a £30 processing fee of its own, so a total of £113.45.

I thought it was strange because I hadn’t been in Norfolk that day or that month, and indeed I’ve never been to Attleborough. I even double-checked my Google Maps timeline to make sure, and I was nowhere near there.

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