Households on prepayment meters might be missing out on a £400 discount from the government. More than £25 million in energy support vouchers have not been claimed.
Families should have began to receive the first instalment of the Energy Bill Support Scheme in October. But figures from an in-store payment company, reported by the BBC, show that only half of the expected value of vouchers had been redeemed.
Many people will have the £400 taken off their bills automatically, in six instalments across the winter, but those on prepayment meters need to claim vouchers to get the discount. Traditional prepayment meters, meanwhile, are topped up via a key or card in a local newsagent or Post Office.
