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The Guardian - UK

Business

Jillian Ambrose Energy correspondent

Energy suppliers may be made to run evening helplines in Ofgem shake-up

Burning gas rings on a hob — Under Ofgem’s plans, energy suppliers will be required to identify vulnerable customers who need immediate assistance. Photograph: Valerii Vtoryhin/Getty Images/iStockphoto

Energy suppliers could be forced to keep customer service lines open on evenings and weekends this winter under rules proposed by the regulator for Great Britain to help struggling customers.

Ofgem has set out a string of proposals to stop energy suppliers “shortchanging” households and businesses and reverse the steady decline in customer satisfaction.

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