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The Independent UK

Holly Williams

Energy firm to pay millions in compensation after warm home payment delays

Ovo Ofgem Neil Lawrence

Energy firm Ovo have been ordered to pay well over £2million in compensation to its customers - (PA)

Energy firm Ovo has been ordered to pay £2.77 million in compensation after nearly 12,000 vulnerable customers faced significant delays in receiving their Warm Home Discount support, regulator Ofgem has announced.

Ofgem revealed that 11,646 customers finally received their rebate in November 2025, more than 19 months after the original deadline of March 31 2024.

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