Energy firms are sending households notice of the vastly higher direct debits they will pay within days – despite the Government’s cost-of-living help package and price freeze. E.On customers were among those to raise a flurry of complaints on social media on Thursday as the firm sent emails detailing significantly increased payments, even for those whose accounts are in credit.
Customers have little time to prepare, with the higher payments taking effect from as early as the beginning of October. One customer, Danny Stuart, wrote: “Anyone else got an email from their energy supplier, massively increasing their direct debit from 1 October? So much for things staying the same! I thought the cap announced would see prices freeze.”
Marija Lewis posted: “Wow @eon_next please could you explain this? My bill for last month was £97 (yes we are really scaling back and rarely home). Based on new prices it would have been £118. You are putting up my direct debit from £180 to £458???”
