A man was left shocked after he asked his energy company for help topping up his meter only for them to send an offensive Dora the Explorer cartoon.
Jerardo Cazarez, 40, is a customer of Boost - part of Ovo Energy that handles customers on pre-payment energy meters.
Due to a fault with his Boost app, Jerardo was unable to top up his energy unless the firm sent him barcodes in an email.
On March 28 Jerardo contacted Boost asking to be sent more barcodes - but got a nasty surprise instead.
He was sent an email from [email protected] saying: "Hello Jerardo, thank you for contacting us today. Please find attached a copy of your barcodes."
But the email had no barcodes, and the only attachment was a cartoon Jerardo describes as "somewhat offensive".
The rude cartoon was an edited image of popular children's TV character Dora the Explorer.
In the TV show, Dora Marquez, a seven-year-old Latina girl, goes on adventures to find new places or experiences.
