Energy regulator Ofgem has told “a number” of energy suppliers to take immediate and urgent action, after a review found a range of weaknesses or failings in the way they charge customers direct debits.
Suppliers who Ofgem identified as having “moderate to severe weaknesses” are Ecotricity, Good Energy, Green Energy UK and Utilita Energy.
Weaknesses ranged from inadequate processes and weak governance and controls, to “an overall lack of a structured approach to setting customer direct debits”.
