An airline passenger who complained about the 'worn out' seats he was offered in business class has won almost £7,000. Mark Morgan, who works as a surgeon, paid for premium seats for himself and his wife on an Emirates flight to London from New Zealand - but said the accommodation wasn't what he expected.
It emerged that Emirates was running older planes from Auckland than the Boeing 777-300 used in advertising aimed at New Zealand travellers. Stuff reports that Mr Morgan found the seats didn’t recline to lie flat, were less cushioned than those shown in Emirates’ advertising, and the entertainment system was not a new, upgraded system, and “due to its age, malfunctioned”.
In addition there was no minibar or internet connection. Mr Morgan took his case to New Zealand's Disputes Tribunal, arguing Emirates was selling a service that "essentially did not exist".
