State-owned West Australian power provider Synergy has been handed a stinging rebuke by the independent energy umpire, which found the utility unlawfully gouged customers tens of millions of dollars.
In a decision described as "extraordinary" by a leading energy observer, the Electricity Review Board upheld allegations by WA's economic watchdog that Synergy used market power to artificially inflate its prices more than 11,000 times between 2016 and 2017.
