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Glasgow Live
Glasgow Live
National
Dayna McAlpine

EE customers warned of new fee coming to phone bills this week

A number of EE network users are about to be hit by a new fee when they head outside of the UK.

EE first revealed that it was planning to resurrect the dreaded EU roaming fees for customers back in 2021 - the controversial charge was originally planned for January 2022, but a number of tech issues forced the network to delay the rollout until this month.

Now, EE customers are just days away from experiencing the new charge, which comes into force on Thursday March 3.

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From that date onwards, EE customers will face an extra charge of £2 per day whenever they head on their summer holidays or business trips. And that could soon result in a pretty hefty bill on their return to the UK.

For example, a family of four who all rely on EE for their mobile data, minutes and text messages and head away for a fortnight could find they face a whopping £112 charge for using their devices by the pool.

Fortunately, not everyone is affected by the changes as EE has confirmed that the update will only hit new customers or existing users who have upgraded their phones or SIM plans after July 7, 2021.

If you haven't touched your contract since July last year, you should still find that you can use your phone in the EU without facing a penalty.

Speaking about the upcoming change for all customers, an EE spokesperson said: "Last year we announced that new or upgrading EE customers joining after the 7th July 2021 would see a new flat fee of £2 a day to use their plan’s data, minutes and texts allowance while roaming across 47 European destinations.

"The small daily charge is capped which removes any worry of returning home to a larger than expected bill. The charges will be introduced from 3rd March 2022 and customers will be able to choose to add a 30-day Roam Abroad Pass to their plan. Essential plan customers will be able to take the Pass for £10, while Smart or Full Works plans customers are able to include the same pass as part of their plan."

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