An Edinburgh mum was left furious after McDonald's staff 'refused to give her a bag' for her order.
The woman had claimed she was forced to go into a nearby pub to ask for something to carry the food home in after a disappointing experience at the restaurant.
Visiting the Telford Road branch on February 21, the mum hadn't realised she hadn't pressed for a bag on the self-service machine, and only had enough money for the price she thought included it.
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However, after collecting the order, she 'realised her mistake' and asked for a bag, only to be refused by staff unless she had the spare 10 pence.
Trying to get the food home as quickly as possible for her disabled mother and children, the woman had been forced to carry it all in her hands, before being helped by a nearby pub.
Furious about the incident, the mum shared her frustration on TripAdvisor, writing:
"I mistakenly pressed 'no bag' on the self service screens and didn't have an extra 10p to give the staff.
"I explained it was a mistake and I was refused a paper sack from the manager. Its' not even a bag, the bags have handles.
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"I had to leave the restaurant to go into the pub next door to ask for a bag to carry my food home to my disabled mother and the kids who were waiting. I
" was more than upset at the Manager for the heartless way she handled it. Then when i got home she didn't even give me the full order, two quarter pounders were missing..
"So not only that the manager wouldn't help me, she also didn't give me everything on my order so I lost out on £7. Over 10p. This is absolutely shocking and I will be leaving a review on all sites.
"I wont be back and neither will my family or friends."
In response to the incident, a McDonald’s spokesperson said: “We are very sorry to hear about this customer’s experience and apologise for any inconvenience this may have caused. We would encourage the customer to contact our customer services team directly to help find a resolution.”
