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Edinburgh Live
Edinburgh Live
National
Sian Traynor

Edinburgh hotel hits back after guest says they were offered crisps by 'shouty staff'

An Edinburgh hotel has hit back at a guest after they compared their breakfast service to something out of Faulty Towers.

The Novotel at Edinburgh Park were quick to respond on TripAdvisor after a customer had left them a two-star review following their stay in July. Speaking on the reviewing platform, the guest had explained they felt there were a number of good factors to the hotel, such as location and the interior.

However, going into further detail, they said "based on the service" they would not return, and even compared breakfast staff to the character Basil from Faulty Towers.

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