An Edinburgh hotel has apologised after a guest said their trip was turned into a ‘nightmare’.
The Apex Grassmarket Hotel said they were ‘deeply sorry’, after the customer claimed their room was ‘sweltering’. They also said the toilet didn’t flush, the shower didn’t close and there was ‘horrific’ noise outside the room.
The guest said that while there were issues, staff at the hotel were ‘very helpful’. After their stay, they took to TripAdvisor to make their feelings known.
