The manager of a luxury Edinburgh hotel has apologised after a customer hit out over their "awful" stay with rude staff and "slimy" conditions.
The guest claimed that they had previously been a loyal and content visitor of the Hotel Du Vin and Bistro on Bistro Place, but was left "disappointed" with the services and treatment at the popular guesthouse.
Posting on TripAdvisor, they disgruntled punter wrote: "Very disappointed. Have stayed before and it was excellent. This time just awful.
