An Edinburgh hotel has apologised after a guest said their stay included "too many cons".
The Apex Grassmarket Hotel said they "regret that they fell short" after the customer complained of a "view of rubble" from their window. They also said staff failed to attend when they complained about a broken fridge and claimed they were left to carry their own bags up the stairs.
After checking out, the guest took to TripAdvisor to detail their visit. They stated: "Stayed five nights, upgraded to castle view, while there was a view of the castle, there was also a view of rubble, a rickety old fence and old equipment.
