An Edinburgh waterfront hotel has apologised after a customer complained following an ‘unpleasant’ surprise.
The Holiday Inn Express at Leith Waterfront said they were ‘very sorry’ after the guest took to TripAdvisor to bash their stay. They claimed the hotel was ‘understaffed’, before going on to detail a surprise experience with housekeeping.
Posted earlier this month, the review reads: “Hotel very clean and front of house staff very warm.
