Staff at a Hilton in Edinburgh were forced to respond to a scathing TripAdvisor review after one of their guests claimed they had their 'worst hotel experience in 15 years'.
Earlier this week, a visitor who recently stayed at the DoubleTree By Hilton in Edinburgh city centre, left a savage one out of five star review on TripAdvisor and said "How this hotel can claim to be a 4* hotel, is beyond me."
They complained about the view, the room temperature, furniture and condition of the bathroom and said socks had been left behind by a previous guest.
