A British Airways passenger whose luggage went missing a week ago said she is still waiting on her bag - and claims staff told her 'it's a sh**show'. Margaret Brennan, 54, travelled to London City from Edinburgh Airport last Friday with her husband Kieran, 60, for a short break but her case did not appear on the carousel.
Social worker Margaret said she is still waiting for her missing luggage, which contained sentimental jewellery, new clothes and her iPad. Industry-wide staff shortages have caused huge disruption for travellers and holidaymakers causing flights across Europe to be delayed or cancelled.
Margaret said she has made countless calls to British Airways and criticised the lack of customer information. Margaret, from Callander, said: "When I arrived to check in last Friday BA was a mess. There were huge queues and only three people on the check-in desk.
