An Edinburgh super budget hotel has responded to criticism after a guest took to Tripadvisor to complain about the conditions during their stay.
The reviewer made a visit to easyHotel on Princes Street last week - only to complain about the size of the room and the lack of hot water in the shower during their stay. Hotel bosses for the chain have since apologised but defended their business model.
Taking to Tripadvisor, the guest stressed at how "horrendous" their stay was. Because of the size of the room, they claimed that "it’s not a hotel it’s a hostel there is no room to do anything" and finished their review by saying "overall horrible review."