Edinburgh Airport has suspended its phone helpline after staff were verbally abused by passengers. Helpline staff were also inundated with missing baggage queries for which airlines are responsible, it is understood.
The move came as MSPs on Friday, July 15, warned passengers not to abuse staff after hearing 'multiple reports of passengers being rude and insulting to airport workers'.
Edinburgh Airport said its helpline was designed for queries about services for which it was responsible, such as car parks, wheelchair provision and shops - but not baggage. One Edinburgh aviation source said some staff had been so traumatised they had been forced to quit their shifts.
