Consumer champion Martin Lewis has urged households not to panic if they can’t submit a meter reading.
Energy customers have been encouraged to submit meter readings before October 1 to ensure they 'draw a line in the sand' before they get charged higher prices. However, due to the surge of people accessing energy websites, some have been put in queues or told to try again at another time.
The new price cap comes into force on October 1 with the new Energy Price Guarantee freezing the average yearly bill at £2.500 for two years.
