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Technology

Lizzie Wilmot

Ecobee cuts off support for its first smart thermostat — here's how to get a new one

Ecobee thermostats.

QUICK SUMMARY

From July 31st 2024, Ecobee is discontinuing support for its two oldest devices, the Smart Thermostat and the Energy Management System (EMS). Both thermostats will no longer connect to the Ecobee servers and receive upgrades when released.

However, Ecobee is offering a 30% discount on new thermostats, and the code should have reached those affected via email.

From Wednesday July 31st 2024, smart home brand Ecobee is discontinuing support for its two oldest devices, according to an update from the company. The Ecobee Smart Thermostat and the Ecobee Energy Management System (EMS) will no longer connect to the Ecobee servers and receive upgrades when released. The announcement comes almost 16 years after the thermostats were first launched.

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