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The Independent UK

Travel

Simon Calder

EasyJet rejects compensation claim from woman who was wrongly denied boarding despite having valid passport

easyJet European Union

Simon Calder

A week after easyJet assured The Independent it would comply with European air passengers’ rights rules after wrongly turning passengers away, the airline continued to refuse compensation when it was due.

Tracey Robbens from Penzance in Cornwall was booked on a flight from London Gatwick to Ljubljana in January. She and her husband Tommy were planning to spend a week exploring Slovenia.

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