EasyJet passengers are saying the airline refused to pay them compensation for a flight delay due to 'snow' - despite the mercury being at 23C and the flight departing in the middle of August.
Passengers were stunned when the budget airline told them that the flight from Jersey airport in the Channel Islands was running late because frosty flakes had to be cleared from the runway.
When passengers looked outside, they couldn't spot a single patch of snow.