EasyJet customers wary of being caught up in travel chaos can drop their bags off at certain airports the night before.
The budget airline has announce a series of new measures designed to ease the customer experience over the months ahead, when more travel chaos is predicted to blight airports and airlines.
It comes ahead of schools breaking up at the end of this week, with the airline expecting 6.2 million passengers to take to the skies across Europe.
This includes reintroducing its Twilight Bag Drop scheme at London Gatwick, which it already offers at Bristol and Berlin Brandenburg.
The free service allows customers on early morning flights to drop their hold bags off the evening before they travel, before 7pm and 10pm.
The company says the scheme allows travellers to save "time for their journey through the airport on their day of travel by skipping bag drop and instead head straight to security".
EasyJet says it has recruited an additional 350 customer service team members and opened a new customer contact centre located in Milan, to provide support to customers.
Customer service opening hours have been extended by two hours, from 6am to 11pm rather than from 7am until 10pm.
The company - which has cancelled and delayed hundreds of flights so far this summer - will deploy staff from its head office to airports to help smooth the travel chaos.
They will be in place, alongside the other measures, in London Gatwick, Luton, Manchester, Bristol and Edinburgh between Wednesdays and Sundays until 4 September.
The airline also has a new helpline for families with children under 12 years old and enables them to get through directly to dedicated customer service team members, who have training in assisting families.
Johan Lundgren, CEO of easyJet, said: “Delivering a reliable operation this summer and providing a positive experience and the help our customers need when we take them away on their holidays is easyJet’s highest priority.
"We are introducing this new range of initiatives to provide additional support for over 6.2 million customers flying with us over the holidays, many of whom we know are taking their first long-awaited trip since the before the pandemic.
"And so by introducing new services, extending our customer service hours and adding more people to our customer service team than ever before, we are ensuring our customers have the support they need when they travel with us this summer.”
