A family from Leeds spent more than £1,600 finding their own way home after easyJet flew out of Milan without them and over 100 other passengers who were stuck in a passport control queue caused by the newly launched EU entry-exit system.
Max Hume, 56, his wife Lynsey, 46, and their 13-year-old son Archie had arrived at Milan Linate airport nearly three hours before their Sunday morning flight to Manchester. They had good reason to be early. On their way into Italy a week earlier they had already spent over an hour in passport control queues. This time they arrived with plenty of time but still missed their flight.
