An East Lothian mum and daughter have been left £3,000 out of pocket after a nightmare last minute flight cancellation.
Fiona Mathers and her 13-year-old daughter were 'in tears' after their travel agent cancelled their flights to New Zealand. It would have been the mental health nurse's first trip home to see family since the pandemic.
The 54-year-old, who lives in Gifford, East Lothian, was horrified after discovering that Dream World Travel, a London based travel agents told the family they hadn't booked her flights home a week before the trip.