Households have been told to contact HMRC only after a certain date if they haven't received a cost of living payment by May 9.
One million eligible households will receive their first 2023-24 cost-of-living payments from Tuesday May 2. The £301 government payment will be transferred automatically into most customers' bank accounts between May 2 and 9 2023, across the UK.
Only eligible families who receive tax credits and no other means-tested benefits will receive the payment from HMRC. Following confirmation of the payment dates, HMRC said people might find that their payment is delayed if they have recently closed the bank account into which their tax credits are usually paid.
